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We have carefully reviewed your feedback regarding the delays and lack of response — and this is not the level of service we aim to provide.Please be assured that your concerns have been escalated internally so they can be investigated and addressed as a priority. Please note that any wagering requirements applied to deposits or gameplay are outlined in our terms and conditions, and we understand how frustrating they may feel if they were not clearly expected.Regarding the verification process and the removal of previously submitted documents, this is not the experience we aim to provide. Please contact us via live chat or email at with your account details so we can take immediate action.We truly appreciate your feedback (as it helps us improve our responsible gaming measures), customer support, and overall player experience.Best regards,Spinrise Team
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